Rückerstattungsrichtlinien
30-Day Return Guarantee
We want you to be completely satisfied with your purchase. That’s why we offer a 30-day return window from the date of delivery.
To be eligible for a return, your item must be unused, in its original condition, and returned in the original packaging.
Please note that returns will only be accepted if approved in advance by our support team.
How to Request a Return
To initiate a return, please email us at:
Once your request is reviewed and approved, we will send you step-by-step instructions on how to proceed.
If the case qualifies, we will either process a refund or arrange a reshipment as appropriate.
Damaged, Incorrect, or Missing Items
If you receive an item that is damaged, incorrect, or incomplete, please notify us within 7 business days of delivery.
To help us resolve the issue quickly, please include the following in your message:
- Clear photos of the items received
- Photo of the shipping label and packaging
- A brief description of the issue
Once your request is verified, we will offer either a full or partial refund, or a free reshipment, depending on the nature of the problem.
Time Limit for Claims
All refund or reshipment claims must be submitted within 7 business days of the delivery date.
Claims received after this period may not be eligible for compensation.
Non-Returnable Items
We do not accept returns for the following:
- Personal care and hygiene products
- Items that are used, damaged, or not in original condition
- Sale or promotional items
- Gift cards
Refund Process
Once your return is approved, your refund will be issued to the original method of payment.
Please allow up to 10 business days for the refund to be processed.
Note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you have not received your refund after 15 business days, please contact us for assistance.
Lost or Delayed Orders
If your order is significantly delayed or marked as delivered but not received, please let us know.
After we review the case, a refund or reshipment may be offered depending on the circumstances.